Accounts

Due to the nature of the products we sell, we will request proof of age from new online customers to ensure you are 18 years or older. You will receive an email from us with a link to a secure portal to upload your age verification document, this document is not held by us and will be removed from the portal as soon as your order has been passed through the age verification process.

You can use your online account to keep track of your orders, loyalty card points and keep your delivery and billing details up to date. If you have any questions about using your online account, contact our customer service team on 020 3962 0965, via [email protected] or through the livechat feature on our website.

If you forget the password for your Evapo online account, it is easy to reset using the ‘forgotten your password?’ option on the login page. If you need any assistance changing your password, get in touch with our customer service team on 020 3962 0965, at [email protected] or through the livechat feature on our website.

It couldn’t be easier to sign up to an Evapo online account, on our homepage you just need to select ‘login’ at the top right of the page and select new customer. You will need a valid email address to sign up for an account, and we will ask for a few details such as your name and delivery address so we can create your account. If you need any help creating an Evapo online account get in touch with our customer service team on 020 3962 0965, at [email protected] or through the livechat feature on our website.