If you have changed your mind, we are happy to exchange or refund any unwanted hardware products* within 30 days of purchase. All goods must be in an unused, resalable condition and in the original packaging together with your proof of purchase.*Drip tips and clearomizers are non-returnable (unless faulty) for health and hygiene reasons.All e-liquid is strictly non-returnable for health and safety reasons.
Faulty items
If a fault appears within 60 days from the day of receipt, we are happy to exchange or refund the faulty item(s) providing the goods have been used as instructed.
Returning items
We are unable to process refunds for goods outside of our returns policy or if you do not have you proof of purchase, please maintain your receipt or order confirmation for your records.
Online
Contact us via [email protected] with the details of your online order, including the order number and your reason(s) for the return or exchange and we will liaise with you to organise how and where to send the unwanted goods.
In store
If you wish to return or exchange an item purchased at one of our stores, please take it back in person to your local Evapo along with the original packaging and the proof of purchase.
Our warranty
Batteries
Batteries are consumable products and have a finite life span. We guarantee all batteries and chargers purchased with us for a maximum of 60 days from the day of receipt.
Coils
Coils are consumable products and are covered for a maximum of 7 days from the day of receipt in the event that they are DOA (dead on arrival).
Any mishandling of or damage to goods purchased will result in the warranty being voided.
